and (http://www.adrpracticebuilder.com). Dina offered this class free. Although I work in the community arena as the Director of Court Referral and Conflict Resolution Services, I felt that the topic, and the format, would be valuable.
Overall, the experience was very informative and provided lots of food for thought for me and my staff. Some new user tips:
- Be in a quiet space
- Set aside 10 minutes before and after the call
- Use a headset if possible
- Speak up when you can't hear!
- Check out all the information available on any corresponding webiste.
- Don't multi- task
Now the content
Dina offered practical advice about approaching our dispute resolution work from the frame of an entrepreneur. While I have never felt comfortable with selling (yes I will admit that), I have corporate experience which I think has helped me be successful in the not-for-profit field to day. I am always looking to create efficient and workable systems as well as to look for new opportunities.
So, my reflection question for the week is - What business are we in? I intend to reflect on that and ask you, the readers of this blog, to chime in. It is a valuable question and one we always struggle with.